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Ask beforeyou buy

Sizing questions before you order, changes after you order, or something that went wrong at camp — it all reaches the same U.S. team by email.

Typical first reply 1–2 business days
Support channel Email only
Warehouses California & New Jersey
Email supportThe fastest way to reach us. Include your order number if you have one — it saves a round trip. Write to us Order statusTracking and order history live in your Senleeto account. Track your order Returns and exchangesWithin the 30-day window. Eligibility conditions and return shipping are set out in the policy. Read the policy
Before you buyNot sure which shape fits? The comparison table lays out floor area, capacity and add-ons side by side. Compare tent types
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If your question isn't here, the form above reaches us directly.

Within 1–2 business days, by email. We don't offer phone support — writing it down means we can pull up your order and answer properly the first time.

California and New Jersey. Shipping is free within the contiguous U.S.

There's a 30-day return window. Eligibility conditions and who pays return shipping are set out in the refund policy.

It varies by shape and model — check your product page. We also sell a universal rainfly cover in four sizes if yours didn't come with one.

Yes — a hand pump comes with every tent. A cordless electric pump with auto-stop is available separately if you pitch often.